Refund policy

Return and Refund Policy

Thank you for shopping with Veteran Claims Toolkit Pro.

Because our products are digital downloads, all sales are generally final once the file has been delivered or downloaded. Please read this policy carefully before purchasing.

Digital Product Policy

Veteran Claims Toolkit Pro sells printable digital products, including VA claim organization kits, checklists, worksheets, templates, and self-help resources.

Due to the nature of digital products, we do not accept returns, exchanges, or cancellations after a digital file has been delivered, accessed, or downloaded.

Refunds

Refunds are not provided for:

Change of mind after purchase
Accidental purchases
Failure to read the product description
Not having the correct software, printer, or device to open or print the file
Expecting legal advice, medical advice, claims representation, or guaranteed VA claim results
Sharing, copying, or redistributing the product after purchase

Download Issues

If you have trouble accessing or downloading your file, please contact us and we will make reasonable efforts to help you receive the product you purchased.

Examples of issues we may assist with include:

Missing download link
File access problem
Incorrect file received
Corrupted or unreadable file
Duplicate order error

Incorrect or Defective File

If you receive the wrong file or a defective file, contact us within 7 days of purchase. We may provide a corrected file or replacement download at no additional cost.

No Guarantee of VA Claim Outcome

Veteran Claims Toolkit Pro provides educational and organizational tools only. Our products are designed to help veterans organize paperwork, evidence, worksheets, and claim-related documents.

We do not guarantee:

VA claim approval
A specific disability rating
Back pay
Benefits eligibility
Faster VA processing
Any specific legal, medical, or financial outcome

Not Legal or VA-Accredited Representation

Veteran Claims Toolkit Pro is not a VA-accredited representative, attorney, law firm, medical provider, or Veterans Service Organization.

Our products are not legal advice, medical advice, or claims representation. Veterans seeking representation should contact a VA-accredited VSO, attorney, or claims agent.

Personal Use Only

All digital products are for personal use only. Products may not be copied, resold, shared, uploaded, distributed, or used commercially without written permission from Veteran Claims Toolkit Pro.